The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a companys customer service strengths and challenges.
Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.
Identify the type(s) of service system used in the company or a certain part of the company.
Create an 8-slide PowerPoint presentation, including detailed speaker notes, that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons if available.
Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.
Cite references to support your assignment.
Format your citations according to APA guidelines.
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