Creat a conflict scenario in healthcare (between two individuals):
1) Ensure that you provide specific detail, including context, background, contributing factors, points of view, etc. (Explain in detail)
2) Should be based on a personal example and do include the outcome of the scenario. (Explain in detail)
3) Conflict should be based on a difference of opinions as would be observed in a collaboration where the two parties are participants in the conflict resolution, rather than a performance or Human Resources conflict that may require a more prescribed or directed solution. (Explain in detail)
4) Write two character descriptions differently (Character 1 and character 2) that will include the “personality styles and traits” that will be acted in the conflict scenario. (Explain in detail)
Guidelines: Use the following examples of “personality styles and traits” listed below to write on Character 1 and character 2″ that influenced the conflict scenario.
a. The Leader
b. The Know-It-All
c. The Introvert
d. The Negativist
e. The Indecisive
5) Identify and explain the conflict resolution steps that you plan to practice in the scenario to resolve the conflict. (Explain in detail)
Guidelines: Conflict Resolution steps
Step 1: Define the Issue
What is the issue (not who’s fault is it)
Step 2: Define the Parties
Are all parties that are involved included in the discussion?
Step 3: Get the Parties to the Table
Send an email to all participants with specific information
You may want to visit individuals prior to the meeting – to reassure them it is not a “personal attack” and to answer any specific questions
Step 4: Help the Parties Define Their Interests
Ask them – what matters to you? May want to write this information down
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