Problem Analysis Worksheet
Review the Week 4 Case Studies (link to the document provided in the assignment directions) and select one of the case studies.
Case Scenario 3:
The issue outlined in the case study is a financial overspending problem for the Orthopedic Clinic within the St. Agnes Health System, which is causing rumors and decreased morale among staff members. The issue affects the director of the Orthopedic Clinic team, all staff members, and the board of the St. Agnes Health System.
An appropriate model that can be used to analyze the problem is the SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis model. This model can help identify the internal and external factors that contribute to the financial overspending and low morale, as well as potential solutions to address the issue. The SWOT analysis will also provide a comprehensive view of the Orthopedic Clinic’s situation and its impact on the staff, the board, and the entire health system.
The rationale for choosing the SWOT analysis model is that it provides a structured approach to analyzing a problem and its potential solutions, which can be useful in addressing complex problems such as the one described in the case study (Namugenyi et al., 2019). It considers both the internal factors (such as the clinic’s spending habits and staff morale) and external factors (such as the competition and regulations) that can contribute to the problem, helping to provide a comprehensive solution In the case study, the problem of overspending and low morale at the Orthopedic Clinic of the St. Agnes Health System can be analyzed using the SWOT analysis model, as discussed in the previous answer. The internal factors, such as high supply costs and low morale, and external factors, such as rumors of staff layoffs, can be identified and addressed through this analysis.
From an ethical perspective, there are several considerations to take into account when addressing this problem. Firstly, the board’s decision to potentially convert the clinic into an urgent care or outsource services could result in job losses for clinic staff members. It is important for the board to consider the impact of these decisions on the employees, as well as the ethical implications of downsizing or outsourcing a clinical service. Additionally, rumors about staff layoffs could have a negative impact on staff morale, creating a toxic work environment. The director of the Orthopedic Clinic team and the board have a responsibility to address these rumors and promote open and transparent communication with the staff.
Another ethical consideration is the potential impact of cost-cutting measures on the quality of patient care. While reducing costs is important, it should not come at the expense of providing adequate and quality care to patients. The director of the Orthopedic Clinic team and the board must consider the impact of any cost-cutting measures on patient care and ensure that ethical standards are maintained.
Solution #1 Potential Positive Effects Potential Negative Effects
Implement cost-saving measures: Reducing supply costs through bulk purchasing or negotiating better deals with suppliers can help lower the overall expenses of the Orthopedic Clinic, thus improving its financial situation.
Implementing cost-saving measures can also increase the confidence of the board and the staff members in the clinic’s ability to control expenses, which can help boost morale.
Implementing cost-saving measures could potentially result in a reduction of staff, which could negatively impact staff morale and create a toxic work environment.
Cost-saving measures that reduce the quality of supplies or equipment could also negatively impact the quality of patient care.
Solution #2 Potential Positive Effects Potential Negative Effects
Offer staff training and development opportunities:
Providing training and development opportunities can help boost staff morale, as they feel valued and supported in their careers.
Investing in staff training and development can also help improve the quality of patient care and make the Orthopedic Clinic more competitive. Offering staff training and development opportunities could be an additional expense for the Orthopedic Clinic, which could worsen its financial situation.
Staff members who do not take advantage of these opportunities may feel left behind and become demotivated, which could negatively impact morale.
Solution #3 Potential Positive Effects Potential Negative Effects
Improve communication and transparency: Improving communication and transparency can help dispel rumors and improve morale among staff members.
Improved communication and transparency can also increase the trust and confidence of staff members in the board and management, creating a more positive work environment. Improving communication and transparency could involve additional time and resources, which could impact the clinic’s financial situation.
There may be resistance to improved communication and transparency among some staff members or management, which could negatively impact morale.
Namugenyi, C., Nimmagadda, S. L., & Reiners, T. (2019). Design of a SWOT analysis model and its evaluation in diverse digital business ecosystem contexts. Procedia Computer Science, 159, 1145-1154. https://www.sciencedirect.com/science/article/pii/S1877050919314802
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