At Elite Homework Helpline, we take great pride in delivering high-quality, human-written academic assistance tailored to the unique needs of students. As a trusted online academic writing service, we aim to ensure our clients feel confident and secure when placing an order. This refund policy outlines the circumstances under which a customer may request a refund, the procedures involved, and any associated limitations.
Elite Homework Helpline is committed to transparency, academic integrity, and customer satisfaction. While we strive to meet or exceed expectations on every order, we recognize that there may be occasions when a refund is appropriate. This policy applies to all orders placed via our platform.
Refunds are considered under the following conditions:
If a customer does not receive their completed assignment by the agreed deadline, and no extension was approved, a full refund may be granted.
This applies only when the delay is due to the fault of Elite Homework Helpline or its writers.
If the delivered work fails to meet the stated academic level or subject-specific standards, customers may request a revision first.
If, after revision, the work still does not meet expectations, a partial or full refund may be considered based on the severity of the issue.
We guarantee 100% human-written, plagiarism-checked assignments.
If a client can provide verifiable proof (e.g., a Turnitin report) that the work is plagiarized, a full refund will be issued.
If the client was charged multiple times or experienced a transaction error, we will process a full refund for any duplicate or failed payments.
Refunds will not be issued under the following conditions:
If a client fails to provide complete instructions and materials required to complete the assignment.
If the assignment was delivered and meets all agreed-upon specifications.
If a refund is requested after more than 14 days from the delivery date.
If the client has already approved and downloaded the final version of the assignment.
Before issuing a refund, we will typically offer:
Unlimited Revisions within 7 days of delivery, to address any concerns about quality or formatting.
If revisions are refused without reasonable justification, a refund may not be granted.
This ensures our homework helpline team has a fair opportunity to meet your expectations.
To initiate a refund, please follow these steps:
Contact our support team at support@elitecustomessays.com within 14 days of receiving your order.
Provide your order number and a detailed explanation of the issue.
Attach supporting documentation (e.g., plagiarism report, grading feedback, screenshots).
Each refund request will be reviewed within 3–5 business days. You will receive a confirmation email with the outcome of your claim.
Partial refunds may apply under the following circumstances:
The client received a portion of the assignment before canceling the order.
The delivered work contains minor issues that do not justify a full refund.
If an early draft was delivered but the final version was not submitted on time.
Our team will assess the percentage of work completed and the extent of the problem to determine the appropriate refund amount.
Orders can be canceled with a full refund only if work has not yet begun.
If writing has already started, a partial refund may be possible depending on how much work has been completed.
To modify an order (change topic, deadline, or instructions), clients must contact support within 2 hours of placing the order.
Approved refunds are processed via the original payment method.
Processing may take 5–10 business days, depending on your bank or card provider.
We do not issue refunds via alternative channels (e.g., PayPal if not used initially).
If a customer disputes a charge through their bank or card issuer without contacting us first, Elite Homework Helpline reserves the right to:
Submit evidence of delivery and order agreement.
Limit or terminate future service to the client.
Refuse future refund requests.
We encourage all clients to contact our support team first to resolve any concerns amicably.
Elite Homework Helpline provides academic support services intended to assist students in their studies. We do not promote cheating or academic dishonesty. It is the client’s responsibility to use the provided materials ethically and in compliance with their institution’s policies.
Refunds will not be issued if a client misuses our service and faces disciplinary action from their school or university.
We reserve the right to modify this policy at any time. Any changes will be posted on our website and will apply only to orders placed after the effective date of the new policy.
We recommend reviewing this page periodically to stay informed about your rights and responsibilities as a client of Elite Homework Helpline.
If you have any questions about this refund policy or our academic writing services, please reach out to our customer care team:
Website: https://elitecustomessays.com
We’re here to ensure you feel confident and supported every step of the way with our homework helpline services.