Summarize what the group members have learned, relate it
to relevant material in the chapter, and provide closure by complementing the
groups on the quality of their work (regardless of whether they made the right
1. Introduce the exercise as a comparison of the
effectiveness of one-way and two-way communication. 2. Select a sender and two
observers (if the group has less than seven members, select only one observer).
The sender should be a person who communicates well and who speaks clearly and
loudly enough to be heard.
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